Service

We provide professional excavator spare parts sourcing, model matching, OEM/aftermarket options, and full technical support. From quotation to delivery, we ensure fast response, reliable quality, and expert advice tailored to your excavator needs.

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why choose us

Service Advantages of Peppa Machinery

Discover the key service advantages that make Peppa Machinery your trusted partner for excavator parts worldwide.

Comprehensive Product Range

Offering a wide selection of parts for both imported and domestic excavators including Caterpillar, Komatsu, Hitachi, and more, covering engine, electrical, hydraulic, and sealing systems.

Global Wholesale Distribution

Strategically located in the Guangzhou Wholesale Center, we provide seamless international shipping, ensuring fast and reliable delivery to customers across the globe.

Expert Sales Consultation

Our experienced team offers professional advice and customized solutions tailored to your specific excavator parts requirements to optimize equipment performance.

High-Quality OEM and Imported Parts

We supply only premium imported parts and trusted OEM products that meet stringent quality standards to guarantee durability and efficiency.

Over 15 Years of Industry Experience

With more than a decade and a half in the business, we leverage deep industry knowledge and strong supplier relationships to serve you better.

Comprehensive Coverage of Engine Accessories

Our product lineup includes essential engine components such as cylinder sleeves, crankshafts, turbochargers, and overhaul kits from leading brands like Cummins and Mitsubishi.

Service Support

Pre-Sales Service

Peppa Machinery is committed to providing comprehensive pre-sales support to ensure customer satisfaction and project success.

Expert Consultation

Our experienced team offers professional advice on excavator parts selection to help you choose the most suitable components for your specific needs.

Customized Solutions

We provide tailored excavator parts sales solutions based on your machinery type, model, and operational requirements to optimize performance and minimize downtime.

Detailed Product Information

Comprehensive data including specifications, compatibility, and usage guidance is provided to assist you in making informed purchasing decisions.

Sample and Demo Support

Upon request, we can supply samples or demonstration parts to verify quality and compatibility before you place bulk orders.

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Choose Custom

Customized excavator Parts Service Support

At Peppa Machinery, we understand that every customer has unique needs when it comes to excavator parts.

Our customized service support is designed to provide tailored solutions that ensure maximum efficiency and satisfaction.

We combine our extensive industry expertise with personalized attention to deliver services that perfectly match your operational requirements.

Personalized Parts Selection

Our expert team analyzes your specific excavator model and operational demands to recommend the most suitable imported and OEM parts. Whether you operate Caterpillar, Komatsu, Hitachi, or any other major brand, we ensure that the parts you receive are optimized for performance and durability.

Comprehensive Technical Consultation

We provide professional advice on selecting the right engine, electrical, hydraulic, and sealing system components. Our consultants consider factors such as compatibility, function, and maintenance schedules to help you make informed decisions that reduce downtime and extend equipment life.

Custom Package Solutions

Understanding your workflow, we offer customized packaging options that simplify inventory management. Whether you need overhaul kits, bearing sets, or turbocharger components bundled for specific maintenance cycles, we tailor packages to your preferences and operational rhythm.

Flexible Order Fulfillment

Peppa Machinery supports flexible ordering processes including bulk orders, just-in-time delivery, and urgent part supplies. We coordinate logistics to ensure timely and secure delivery, minimizing operational interruptions and supporting seamless project execution.

After-Sales Technical Support

Our commitment to you extends beyond the initial purchase. We offer ongoing technical assistance such as installation guidance, troubleshooting tips, and maintenance advice to help you maximize the lifespan and efficiency of your excavator parts.

Tailored Warranty and Service Plans

Recognizing the diverse requirements of our clients, we provide customized warranty options and maintenance service plans. These plans are designed to fit the scale of your operations and specific machinery, ensuring peace of mind and long-term support.

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Service Support

In-sale Service

Peppa Machinery is committed to providing exceptional in-sales support to ensure customer satisfaction and optimal performance of excavator parts.

✔ Follow up the order throughout the process

A dedicated person is responsible for following up the order status to ensure that every link is timely and accurate.

✔ Fast delivery response

Conventional accessories are in sufficient stock and will be shipped within 24 hours after the order is confirmed.

✔ Complete documents and materials

Provide invoices, packing lists, customs declaration materials and other documents required for export.

✔ Technical selection review

Engineers reconfirm the product model before shipment to ensure correct matching.

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Service Support

After-sales Service

Peppa Machinery is committed to providing exceptional after-sales support to ensure customer satisfaction and optimal performance of excavator parts.

✔ Quick response after sales

After-sales issues will be responded to within 24 hours and handled within 3 working days.

✔ Quality assurance service

If there are quality problems with the product, return and exchange and technical processing are supported.

✔ Installation guidance support

Provide technical support such as installation instructions and remote video assistance.

✔ Continuous accessories traceability

Each product can be traced, which is convenient for subsequent repurchase and service tracking.

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commitment

Service Commitment of Peppa Machinery

We adhere to the service concept of "professional, efficient, honest and win-win", and are committed to providing one-stop excavator parts procurement solutions for global customers. We promise:

Original quality assurance

All products come from formal channels, covering imported original parts and high-quality OEM accessories, ensuring stable performance and long service life.

Professional selection suggestions

With more than 15 years of industry experience, our sales consultants can provide the most suitable accessories selection suggestions and technical support according to the customer's equipment model and usage environment.

Quick response delivery

Sufficient inventory is always available to ensure fast delivery after placing an order to meet emergency repairs and engineering progress needs.

After-sales worry-free guarantee

Provide complete after-sales service support, such as product quality problems can be returned and exchanged, to ensure that your purchase is worry-free.

FAQs

Frequently Asked Questions

Still have questions?

Here are some frequently asked questions about our company and brand, designed to help you understand our core values, manufacturing capabilities, and customer service approach.

More answers

Excavator Parts

What types of parts do you mainly offer?

Our main product categories include:

• Engine parts (liner kits, crankshafts, water/oil pumps, etc.)

• Electrical parts (sensors, monitors, throttle motors, wiring harnesses)

• Hydraulic parts (pumps, valves, cylinders)

• Sealing kits (NOK, SKF, PQ brands, floating seals, O-rings)

What brands of excavator parts do you supply?

We supply a full range of parts compatible with major international and Chinese brands, including Caterpillar, Komatsu, Hitachi, Volvo, Doosan, Hyundai, Sany, Liugong, XCMG, Zoomlion, and more.

Are your parts genuine or OEM?

We offer both genuine parts and high-quality OEM alternatives. You can choose according to your budget and application needs. All OEM products are tested to meet or exceed original specifications.

How can I verify compatibility before placing an order?

Please provide us with your machine brand, model number, and the part number (if available). Our team will double-check the compatibility to ensure you receive the correct parts.

Can I get help choosing the right parts for my machine?

Yes. Our experienced sales team is here to provide professional recommendations and solutions based on your excavator model, part number, or specific requirements.

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You can also communicate with us directly through our online contact form.

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• Contact Person: Sandy Li
• Email: jbparts@aliyun.com
• WhatsAPP/Wechat：+86 136 6086 3681/ +86 147 4933 6079
• Skype: sandy201199
• Address: Shop No. 114, Boying Commercial Building, No. 268 East Zhongshan Avenue, Huangpu District, Guangzhou 510700, China

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